Patient Rights

 Signature Smiles Dental understands that everyone has the right to be able to access the highest quality of care. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

My Rights

My RightsWhat this means
Access
I have a right to health care
I can access services to address my healthcare needs.
Safety
I have a right to receive safe and high quality care
I received safe and high quality health services, provided with professional care, skills and competence
Respect
I have a right to be shown respect, dignity and consideration
The care provided shows respect to me and my cultural beliefs, values and personal characteristics.
Communication
I have a right to be infrmed about services, treatment, options and costs in a clear and open manner
I receive open, timely and appropriate communication about my health care in a way I can understand
Participation
I have a right to be included in decisions and choices about my care
I may join in making decisions and choices about my care and about health service planning

Privacy
I have a right to privacy and confidentiality of my personal information
My personal privacy is maintained and proper handling of my personal health and other information is assured

Comment
I have a right to comment on my care and to have m concernes addresssed.
I can comment on or complain about my care and have my concerns dealt with properly and promptly.

If you have any complaints or issues please do not hesitate to let us know, alternatively you can fill out our feedback form that is located here

If you don’t understand any of the following please look at website which contains 17 different translations for different countries.

Australian Charter of Healthcare Rights Alternate Versions

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